Frequently Asked Questions
Everything you need to know about your Vanwalk experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific product dimensions.
What payment methods do you accept?
Vanwalk accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.
Are your materials sustainably sourced?
We are committed to conscious fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.